Return, Exchange & Refund Policy

At Warq Jaipur, we take great pride in creating exquisite handcrafted jewellery that reflects timeless artistry, elegance, and attention to detail. Each piece is thoughtfully crafted using traditional techniques, making every creation unique.

As our jewellery is handcrafted and many pieces are prepared especially for each order, we follow a carefully defined policy to ensure a smooth and transparent experience for our customers.

We request you to review the product details, specifications, and other relevant information carefully before placing your order.

Return & Exchange Policy

At Warq Jaipur, every piece is carefully inspected before it leaves our workshop to ensure that it meets our quality standards.

In the rare event that your jewellery arrives with a manufacturing defect, transit-related damage, or an incorrect item, please contact us within 48 hours of receiving your order. Our team will review the concern and assist you with the appropriate resolution.

Once the issue has been verified and approved, we will arrange an exchange or replacement of the affected product, subject to availability.

To help us resolve your concern quickly, we request that you:

• Contact us within 48 hours of delivery.

• Share your order number and relevant details.

• Provide clear photographs and videos showing the concern.

• Keep the original product and packaging safely until the resolution process is completed.

Each request is reviewed by our team based on the condition of the product and the nature of the concern.

Damaged or Incorrect Products

We take great care in packaging and dispatching every order. However, if your order reaches you with visible damage or you receive an item that does not correspond with your order, please notify us within 48 hours of delivery.

Please share clear images and videos of:

• The jewellery received

• The damaged or affected area

• The packaging, wherever relevant

• The order details or order number

Our team will assess the information provided and, where the concern is verified, arrange an appropriate replacement or exchange.

Please do not dispose of the product or its packaging before the review has been completed, as these may be required during the verification process.

Refund Policy

At Warq Jaipur, our jewellery is handcrafted and, in many cases, prepared specifically against an order. Accordingly, approved order-related resolutions are handled through replacement or exchange, wherever applicable.

We do not process monetary refunds. Where a concern is verified under this policy, our team will work towards providing a suitable replacement or exchange for the affected piece.

The resolution provided may depend on the nature of the concern, the condition of the product, and product availability.

Custom & Personalised Jewellery

Custom-made and personalised jewellery is specially created according to the requirements of the customer.

Due to the individualised nature of these pieces, orders involving customisation or personalisation are subject to the terms agreed at the time of purchase.

If you have any questions regarding a custom order before placing it, we encourage you to contact our customer care team so that we can assist you with the available options.

Sale & Promotional Orders

Products purchased as part of a promotional offer, special campaign, or sale are subject to the terms applicable to that particular offer.

Where applicable, the specific terms and conditions communicated at the time of purchase will apply.

Order Cancellation

Orders may be cancelled within 24 hours of placement, provided the order has not already entered production or dispatch.

To request a cancellation, please contact us as soon as possible through:

Email: warqjaipur@gmail.com
Call/WhatsApp: +91 70146 18189

For custom-made or personalised pieces, cancellation may not be possible once the production process has commenced.

Once an order has been dispatched, cancellation requests cannot be accommodated.

Lost or Delayed Shipments

We work with trusted logistics partners to deliver your order safely and within the estimated delivery timeframe.

If your shipment is delayed or appears to be lost in transit, please contact our customer care team with your order details. We will coordinate with the relevant shipping partner and assist you in tracking and resolving the shipment.

Delivery timelines may occasionally be affected by circumstances such as courier delays, weather conditions, public holidays, operational disruptions, or other factors beyond our control.

International Orders

International orders are prepared and dispatched with the same care and attention as domestic orders.

Due to the nature of international shipping and customs procedures, international orders are subject to separate terms and conditions.

In the rare event that an international order arrives with transit-related damage or another verified issue, please contact our customer care team at the earliest opportunity with your order details and clear images and videos of the product.

Our team will review the concern and assist with the appropriate resolution wherever possible.

Any customs duties, import taxes, clearance fees, or other charges applicable to an international shipment are the responsibility of the customer.

Product Care & Condition

To ensure that your jewellery remains in its original condition, we recommend following the care instructions provided with your order.

Concerns arising from normal wear and tear, accidental damage, improper handling, misuse, or failure to follow recommended care instructions may not qualify for an exchange or replacement.

Our team will review each reported concern based on the condition of the product and the circumstances involved.

Verification Process

For any product-related concern, Warq Jaipur may request photographs, videos, order details, packaging information, or other relevant information to properly understand and verify the issue.

The verification process helps us ensure that every concern is assessed fairly and that the appropriate resolution is provided.

Once the review is completed, our customer care team will communicate the next steps.

Contact Us

For questions regarding your order, cancellation, product concerns, or exchange requests, please contact us:

Email: warqjaipur@gmail.com
Call/WhatsApp: +91 70146 18189
Customer Care Hours: Monday to Friday, 11 AM – 7 PM

We are always happy to assist and will make every effort to provide a smooth and satisfactory resolution to genuine product-related concerns.

Modification of Policy

Warq Jaipur reserves the right to update, modify, or amend this Return, Exchange & Refund Policy from time to time.

Any changes will become effective once the updated policy is published on our website.